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Canadian Ombudsperson for Responsible Enterprise
Complaint form

Notice of operations during the COVID-19 pandemic

We are continuing to respond to inquiries and are now accepting complaints.

You can file a complaint using the online complaint form, email or telephone. If you send a complaint or other document by mail, it will take us longer to respond because we do not have regular access to our office.

We thank you for your understanding and patience.

Step 1 - Things to know before you file a complaint

  • The Canadian Ombudsperson for Responsible Enterprise (CORE) can accept complaints about possible human rights abuses arising from the operations of Canadian companies in other countries, in the following sectors:
    • garment (clothes, shoes or fabric)
    • mining
    • oil and gas
  • You can file a complaint with the CORE by filling in the following form. Let us know if you need help or have questions.  You can contact us at complaints-plaintes@CORE-OCRE.gc.ca, or phone us at +1 343 203 5060.

What about safety?

Can you file a complaint for someone else, for an organization, or for a community?

Step 2 - Can we help you?

The CORE can only take complaints about certain things. If we can’t help you, we will try to find another organization that can.

Please answer all questions marked as required.

1. Is your complaint about a Canadian company or a company that is controlled by a Canadian company? (required)
2. Does the company do business in one of these areas? (required)
3. Is your complaint about something that happened or is happening outside of Canada? (required)
4. Is your complaint about a possible human rights abuse? (required)
5. Is your complaint about something that happened after May 1, 2019? (required)
6. If what you are complaining about started before May 1, 2019, is it still happening today? (optional)

Step 3 - Privacy and confidentiality

  • Personal information is information about who you are and includes information that you may consider private.
  • We would like you to give us your name, email address, and phone number so we can contact you about your complaint. This is personal information.
  • If we decide that we can deal with your complaint, we will give your name or the name of the individual, organization or community that you are filing the complaint for, to the Canadian company, unless you ask us not to. If you do not want the Canadian company to have your name, we will talk to you about your complaint proceeding anonymously.
  • We will not give your contact information or the contact information of other people to the Canadian company.
  • To learn about how we protect your personal information, please read how your personal information is collected, used, and stored.
7. I am voluntarily providing personal information based on the information above. (required)

If you have questions about how to file a complaint, you can call + 1 343 203 5060 or email us at complaints-plaintes@CORE-OCRE.gc.ca .

Step 4 - Please tell us what your complaint is about

Please answer the following questions. We will contact you if we need more information.

Please include your area and country code.

11. What is the best way to contact you? Check as many as you want. (required)

If you are not sure, you can find the time zone for your location on this interactive world time zone map: World Time Zone Map .

14. Who do you want to file a complaint for? (required)

Please tell us what happened including who was involved, what was said, what was done, and what was the damage or injury.

18. Have you already made a complaint about what happened? (required)

Step 5 – Statement of truthfulness

19. The information I give in this complaint form is true to the best of my knowledge. (required)

Step 6 – Use of your personal information to improve how we do our work

I agree that the CORE may use the personal information provided and gathered for the complaint to help improve the services provided by the CORE. This may be through identifying patterns in complaints, evaluation of how we are doing our work, or analyzing complaint information.

I understand that when the CORE uses personal information for their own research, evaluation and related uses, the CORE will not publicly disclose information that identifies me or anyone else.

20. I understand that if I do not agree to the CORE using personal information for their own purposes, it will not affect the processing of my request to file a complaint. (required)
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Thank you for your help!

You will not receive a reply. For enquiries, please contact us.

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