CORE quarterly report on inquiries and complaints – Q1 2022-2023
Inquiry and complaint statistics are posted on a quarterly basis throughout the fiscal year (April – March).
An inquiry is a request for information about filing a complaint, or a request to file a complaint about an issue that is clearly outside the CORE’s mandate (for example, a complaint about something that happened in Canada).
A complaint is about an issue that may be within the CORE’s mandate.
More detailed information on inquiries and complaints will be provided in the CORE’s Annual Report.
First quarter 2022-2023 (April 1- June 30)
Highlights:
- Fifteen (15) new complaints received:
- During the reporting period, the CORE has been assessing the admissibility of 16 complaints, 15 of which were new submissions. One complaint was a file that had been re-opened during the last reporting period.
- The CORE could not assess the admissibility of one complaint because of insufficient information (see below Complaints closed).
- One complaint was resolved between the parties before completion of the admissibility assessment (see below Complaints closed).
- The CORE received several submissions related to a group of complaints against 14 Canadian companies. The assessment of their admissibility is ongoing.
- Forty-five (45) inquiries received:
- Twenty-one (21) inquiries were about issues that took place in Canada.
- Six (6) inquiries were about companies that are not Canadian.
- Fourteen (14) inquiries were about issues outside the CORE’s mandate (e.g., immigration, financial matters, issues concerning a governmental body, etc.).
- Four (4) inquiries were for other reasons.
- Two (2) complaints were closed:
- One complaint originally filed in the 1st quarter of 2021-22 and re-opened during the last quarter of 2021-2022 at the request of the complainant, was closed during this quarter because the Complainant did not provide sufficient information for the CORE to assess the admissibility of the complaint.
- Another complaint, received during the 1st quarter of 2022-2023, was closed when the Complainant indicated the matter was being resolved between the parties.
Fig. 1 Snapshot of Inquiries and Complaints 
Figure 1: Text version
Numbers of new complaints and new inquiries received in this quarter. The CORE received forty-five inquiries and fifteen complaints.
Fig. 2 Complaints Received, by Sector 
Figure 2: Text version
Numbers of complaints received in this quarter. Sectors include Garment, Mining and Oil and Gas. The CORE received twelve complaints in the garment sector, three complaints in the mining sector and no complaints in the oil and gas sector.
Fig. 3 Inadmissible complaints, by reason for inadmissibility 
Figure 3: Text version
The CORE received no inadmissible complaints. Reasons for inadmissibility of new complaints broken down by number and per reason. They include outside of permissible timeframe, not outside Canada, not a Canadian company and not a human rights abuse.
*The CORE received no inadmissible complaints. A complaint may be inadmissible for more than one reason. For more information regarding the admissibility criteria, please consult section 5 of the CORE’s Operating Procedures.
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