CORE Quarterly Report on Inquiries and Complaints – Q2 2022-2023

The CORE publishes statistics about inquiries and complaints every three months (quarterly) from April to March (the fiscal year).

An inquiry is a request for information about filing a complaint or a request to file a complaint about an issue that is clearly outside the CORE’s mandate (for example, a complaint about something that happened in Canada).

A complaint is about an issue that looks like it may be within the CORE’s mandate. The CORE provides more information about inquiries and complaints in its annual report. You can find our most recent Annual Report here.

Second quarter 2022-2023 (July 1- September 30)

Highlights of this Quarter:

• One (1) new complaint received:
  • The complainant withdrew the complaint before the CORE assessed the admissibility of the complaint. The file was closed.
• Seventy-five (75) new inquiries received:
  • Fifty-two (52) inquiries were about issues that took place in Canada.
  • Thirteen (13) inquiries were about companies that are not Canadian.
  • Seven (7) inquiries were about issues other than human rights (for example, immigration, consumer protection, complaints about a government body, etc.).
  • Three (3) inquiries did not provide enough information to assess whether they were within the CORE’s mandate.
• Thirteen (13) complaints were admissible:
  • The CORE decided that thirteen (13) complaints received in the first quarter of 2022-23 are admissible. Five of these complaints have moved to the initial assessment stage. The eight (8) other admissible complaints will be moved to initial assessment as the companies named in the complaints are notified. All of the thirteen (13) complaints make allegations regarding the use of forced labour in China.
• One (1) complaint was inadmissible:
  • The CORE decided that one (1) complaint received in the first quarter of 2022-23 is inadmissible. The complaint was about a company that is not Canadian.
• One (1) complaint was withdrawn:
  • A complaint filed in the previous quarter was withdrawn before the CORE made a decision regarding admissibility. The complainant informed the CORE that the company had offered to resolve the situation.

Fig. 1 - Number of Admissible/Inadmissible Complaints

Fig. 1 Text version

Numbers of admissible and inadmissible complaints this quarter. The CORE decided that thirteen complaints were admissible and one complaint inadmissible.

Fig. 2 Admissible Complaints by Sector

Fig. 2 Text version

Numbers of admissible complaints by sector this quarter. Sectors include Garment, Mining and Oil and Gas. The CORE had eleven admissible complaints in the garment sector, two complaints in the mining sector and no complaints in the oil and gas sector.