How does the CORE look into possible human rights abuses?
We have 3 ways to look into possible human rights abuses.
Share information – If the complainant and the Canadian company agree, then we share information with both parties. If it looks like there may be a solution, then we help the parties to work it out.
Offer mediation – The complainant and the company agree to sort out their disagreement with the help of a mediator. A mediator is trained to do this work and does NOT take sides.
Review the complaint – there are 2 ways to review a complaint:
- joint fact-finding – the complainant and the company agree to work with a facilitator to gather information
- independent fact-finding – we look into the complaint ourselves
More information – Initial assessment
We are flexible
People can change their minds if one way of working with the complaint does not work. When we look into possible human rights abuses we ask ourselves these questions:
- What is fair in the situation?
- What is most important or serious?
- Who is being hurt ?
- Who has more or less power and other resources?
- How can we work with others to solve the problem?
- What are all the possible ways to solve the problem?
We work to make our complaint process accessible
Our services are free and our work is informal. We do all that we can to make it easy for anyone to use our services. We also offer extra support for people who need it.
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