What does the CORE do to respect a person’s decisions?

If you file a complaint with the CORE, we work with you and respect your decisions.

We ask for your permission

We always ask for your permission before we go ahead with your complaint and before we take further steps to resolve your complaint. You can ask us to stop working on your complaint at any time.

We keep you informed

We explain how our complaint process works. We explain each step in the process and ask for your permission before moving on to the next step. We explain any risks you may face because you are working with us.

We protect your information

We ask for your permission before we share your information with anyone. We also ask for your permission before we put any information about you in a report.

We let you choose

No one from the CORE will pressure you to give information. We ask you if you made your own decisions. That means we ask if anyone forced or influenced you to do these things:

• give us your personal information
• give us your permission to move forward with your complaint

We want to make sure that you take part in our process of your own free will.

We need you to agree with every step in the process

Before we move forward with a complaint, we need you to agree to use any services we offer, such as mediation.

What if I’m a company that someone complained about?

We do NOT share information that is important to your business with anyone outside of the CORE. The exception to this is if we have to disclose business information under an Access to Information request, or a court proceeding.

If we need to, we will enter into a non-disclosure agreement with your company. We only include relevant information in our public reports.