CORE quarterly report on inquiries and complaints

This page contains statistics on the number of inquiries and complaints received since the launch of CORE's complaint process on March 15, 2021. Statistics will be posted on a quarterly basis. More detailed information on inquiries and complaints will be provided in our Annual Report.

From March 15, 2021 to December 31, 2021, the CORE received 46 inquiries and 5 complaints.

Two of the complaints were admissible. One was referred to Canada's National Contact Point (NCP) with the agreement of the complainant who also wanted to raise bribery allegations. The other complaint did not proceed because the complainant did not respond to the CORE's request for additional information.
Two complaints were inadmissible. In one complaint, the company was not a Canadian company. The other complaint did not raise allegations that were within the time frame prescribed by the CORE's Order-in-Council. It was referred to the NCP.
The admissibility of the 5th complaint was unclear and required more information. The complainant elected to proceed with the company mechanism first and may return to the CORE.

Quarterly statistics

Third quarter 2021-2022

Between Oct. 1, 2021, and Dec. 31, 2021, the CORE received 14 inquiries.

Second quarter 2021-2022

Between July 1, 2021, and Sept. 30, 2021, the CORE received 14 inquiries.

First quarter 2021-2022

Between April 1, 2021, and June 30, 2021, the CORE received 16 inquiries and 4 complaints.

Fourth quarter 2020-2021

Between March 15, 2021 and March 31, 2021, the CORE received 2 inquiries and 1 complaint.

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