How does the CORE protect a person’s information?

The first time you contact us, we will ask for your name and contact information. We need this information so we can contact you.

Keeping information about you confidential

One way to reduce your risk of retaliation is to keep information about you and those connected to you confidential.

We will do everything we can to protect confidential information that you give to us. But we can NOT promise it will always remain confidential.

More information
How does the CORE protect my information?

You can ask to file an anonymous complaint

Filing an anonymous complaint means that you can file a complaint without giving us your name. However, we will still need to have a way to contact you.

More information – Does my name have to appear in the complaint?

The personal information you give to us is protected under 2 Canadian laws: the Privacy Act and the Access to Information Act. It is illegal for us to use your information for any purpose that is NOT related to your complaint unless you agree.

This means that we will keep this information private. We will NOT share it. And we will keep it in a place where only we can get it. This would only change if we receive a court order.

There are 4 things you need to know about how we collect and protect your information.

It is voluntary

If you do NOT want to give us your name, you can talk to us about filing an anonymous complaint. No one will pressure you to give information.

It is transparent

We always ask your permission before we collect information about you and before we take any steps to resolve your complaint.

It is informed

We will always tell you these things:

• what information we need
• why we need this information
• if giving us this information puts you at risk
• how this information will be used, stored, and protected

If you do NOT want to give us information, we will tell you what choices you have for us to help you.

It is simple

We try to make sure that we ask clear questions that you can answer with a “yes” or a “no.”

More information – What does the CORE do to respect a person’s decisions?